Frequently Asked Questions
Why WhatsApp ordering may be unavailable - Last Updated about a month ago

Restaurant Menu and Product Catalogue expose a WhatsApp Order section. If the editor says This feature is not available in your plan, the controls should not be treated as an active ordering service. Contact support about the account entitlement before relying on it.


The section includes a receiving mobile number, order number, delivery/table order choices, PayPal QR selection, and terms text. Those visible fields do not establish that orders or payments will work without completing and testing the integration.


In a support request, include your account email, item name, page type, and the exact availability message. Do not send payment credentials or account passwords.


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