A clear report helps support reproduce the problem. Include the affected feature, a public page or QR destination when appropriate, your device and browser, and the steps immediately before the issue appeared.

For a scanning problem, say whether the QR is on a screen or printed, and whether another phone can scan it. Mention changes to size, colors, logo, or background. For a page problem, explain whether the change is missing in the editor, preview, or public page. For subscription problems, provide the displayed plan name and the exact message.

Attach a cropped screenshot if it helps. Remove passwords, PINs, secret keys, payment information, private lead responses, and medical details first. For an order issue, provide the order reference in the optional reference field.

Use the same ticket for follow-up information so the history stays together.