To keep your existing MediTappy profile when replacing a tag, order a new tag and contact support. Support handles moving the old profile to the new unit.

How to request a replacement profile transfer

1. Order your new MediTappy tag.
2. Open a support ticket (https://support.tappylinks.com/deskuss/open.php) and explain that you want your existing profile moved to the replacement unit.
3. Include your account email and replacement order number, if available, to help support locate the request.
4. Follow the instructions from support to identify the old profile and new unit and complete the transfer.

Does scanning the new tag transfer the old profile?

No. You can add a preprinted tag to an existing account by scanning and logging in, or by scanning while logged in. Moving an old profile to a replacement unit requires help from support.

Where is my profile managed?

Your profile is managed and secured in Tappy Links (https://tappylinks.com/account). MediTappy profiles are PIN-protected by default.

If the old tag was lost or stolen, mention that in your ticket so support can address the old unit as part of your request.